When my printer s type began to grow faint I called a local repair shop where a friendly man informed me that the printer probably needed only to be cleaned Because the store charged 50 for such cleanings he told me I might be better off reading the printer s manual and trying the job myself Pleasantly surprised by his candor I asked Does your boss know that you discourage business? Actually it s my boss s idea the employee replied sheepishly We usually make more money on repairs if we let people try to fix things themselves first

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